In plain English
UVUNTU is a booking platform for healthcare in Zimbabwe. This Policy describes what we expect from everyone who uses it — Bookers, Patients, Providers, and organisations.
The short version: use UVUNTU to find and deliver healthcare appointments. Don't use it for anything else. Be respectful. Don't try to defraud, attack, or misuse the Platform or anyone on it.
Breaching this Policy can result in your account being suspended or terminated. Serious breaches may be reported to law enforcement or regulators.
1. Who this applies to
This Policy applies to every person and entity that uses the UVUNTU Health booking Platform: Bookers, Patients, Providers, Organisations, their staff, and visitors to our website. It is incorporated by reference into the Booker Terms of Service, the Master Organisation Agreement, and the Provider Terms.
2. The core rule
Use the Platform only for its intended purpose: finding, booking, delivering, and managing healthcare appointments. Anything else is out of scope and likely out of bounds.
3. What you must not do
3.1 Fraud and dishonesty
- Don't use the Platform to defraud UVUNTU, a Provider, an organisation, a Booker, a Patient, or any third party.
- Don't provide false or misleading information at registration, during bookings, or in any communication with us.
- Don't impersonate another person or entity, or misrepresent your relationship with a Patient.
- Don't redeem a Redemption Code for an Appointment that didn't actually happen.
- Don't make bookings you have no intention of keeping in order to block slots or harass a Provider.
- Don't raise a chargeback in bad faith on an attended Appointment.
3.2 Illegal activity
- Don't use the Platform to breach Zimbabwean, Australian, or any other applicable law.
- Don't use the Platform to evade sanctions or to transact with any person or entity on an applicable sanctions list (DFAT, OFAC, UN).
- Don't use the Platform to launder money or to arrange transfers of funds unrelated to a legitimate Booking.
- Don't engage in practising medicine, dentistry, or any other regulated healthcare profession if you are not properly registered to do so.
3.3 Platform abuse
- Don't attempt to gain unauthorised access to accounts, systems, or data.
- Don't probe, scan, or test the Platform's security without our written permission.
- Don't use automated means (bots, scrapers, crawlers) to access the Platform without our written permission.
- Don't attempt to overload, disrupt, or interfere with the Platform or the infrastructure behind it.
- Don't reverse-engineer, decompile, or attempt to extract the source code of the Platform.
- Don't circumvent or disable security or access-control features.
- Don't introduce malicious code, viruses, or harmful data to the Platform.
3.4 Misuse of money flow
- Don't use UVUNTU to send money to someone. UVUNTU is not a remittance service, money transfer service, or payment intermediary.
- Don't attempt to direct a Provider's payout to an account other than the one pre-registered under the Master Organisation Agreement.
- Don't ask UVUNTU to hold funds on your behalf or to reserve credit against a future Booking.
- If you're a Provider or organisation, don't solicit Bookers to pay you outside the Platform in order to avoid the Commission while the Master Organisation Agreement is in force.
3.5 Harmful conduct to others
- Don't harass, abuse, threaten, or intimidate any user of the Platform, including UVUNTU staff.
- Don't discriminate against any person on the basis of race, religion, ethnicity, national origin, gender, sexual orientation, disability, age, or any other protected characteristic.
- Don't post, transmit, or share content that is defamatory, obscene, hateful, or that incites violence.
- Don't stalk, surveil, or harvest personal information about other users.
3.6 Data and privacy
- Don't access or attempt to access information you are not authorised to see.
- Don't share another user's personal information with anyone who is not authorised to receive it.
- Don't use information obtained through the Platform for purposes unrelated to a Booking (including not contacting Bookers or Patients for personal, commercial, or research purposes unrelated to their appointment).
- Don't attempt to identify, contact, or connect with a Patient outside the Platform except as required to deliver the booked Services.
3.7 Content and intellectual property
- Don't post content that infringes another person's copyright, trademark, or other intellectual property rights.
- Don't post false or misleading content about yourself, your qualifications, your organisation, or the services you offer.
- Don't use UVUNTU's name, logo, or brand for any purpose without written permission, beyond what's permitted by your agreement with us.
3.8 Clinical conduct (for Providers)
- Don't accept or deliver Services that are outside the scope of your professional registration.
- Don't use the Platform to market or deliver services you are not currently registered and authorised to provide in Zimbabwe.
- Don't make clinical representations through Platform content that you could not defend to the Medical and Dental Practitioners Council of Zimbabwe or the relevant professional regulator.
- Don't use the Platform in a way that breaches the professional conduct rules of your regulator.
4. Safety
The Platform is not for emergencies
If you or someone you're booking for is in a medical emergency, contact your local emergency services immediately. Do not wait for a booking. UVUNTU is a booking platform, not a triage or emergency service.
If you become aware of a safety concern involving another user of the Platform — a Provider acting unprofessionally toward a Patient, a Booker behaving threateningly toward a Provider, a child at risk — let us know as soon as possible at [email protected]. For imminent harm, contact your local emergency services first.
5. What happens if you breach this Policy
5.1 Warnings and suspension
- For minor or first-time issues, we may warn you and give you a chance to correct the behaviour.
- For more serious issues, we may suspend your account while we investigate.
- For the most serious issues, we may terminate your account or your organisation's listing immediately.
5.2 Reporting to third parties
- Serious breaches may be reported to law enforcement.
- Conduct that may involve professional misconduct may be reported to the relevant regulator (for example, the Medical and Dental Practitioners Council of Zimbabwe, the Health Professions Authority).
- Sanctions-related concerns will be reported to the relevant authority and to our banking and payment partners.
5.3 Civil and criminal liability
A breach of this Policy may also result in civil claims by UVUNTU or by affected third parties, and may expose you to criminal liability under Zimbabwean or Australian law. The consequences under this Policy (suspension, termination) do not limit other remedies.
6. Reporting a breach
If you believe someone is breaching this Policy, please let us know at [email protected]. Include as much detail as you can (what happened, when, who was involved, any screenshots or evidence). We'll look into every report in good faith, and we'll acknowledge your report within 2 Business Days.
Reports made in good faith are protected — we do not retaliate against people who report suspected breaches. Reports made maliciously or in bad faith are themselves a breach of this Policy.
7. Changes to this Policy
We may change this Policy from time to time. Material changes are communicated by email and by notice on the Platform at least 14 days before taking effect. Continued use after the notice period is acceptance.
8. Contact